DIVISION 01 · BI · CUSTOMER OPERATIONS
OmniCRM. Every conversation, one workspace.
An omnichannel CRM with an AI agent working alongside your team — real-time messaging, email, NPS and automations in one place, built for service businesses that live on response time.
01WHAT IT DOES
Omnichannel inbox
Chat, email and messaging in one thread per customer. Real-time
delivery over websockets; an email poller folds inbound mail into the same conversation
— no channel silos, no tab-switching.
AI agent
An assistant that drafts replies, classifies intent and handles routine
threads end-to-end — with your team always able to take over mid-conversation.
Automations
Rules that close loops: auto-close stale threads, route by topic, trigger
follow-ups, sync pipeline stages — the busywork runs itself.
NPS built in
Satisfaction measured in the same system the conversations live in, so the
score always has its context one click away.
02HOW IT WORKS
Real-time core
Event-driven backend (PostgreSQL + websockets): every message, status change
and automation is an event your team sees instantly.
Connected channels
Email accounts, chat widgets and messaging integrations plug into one
conversation model — new channels join without re-training the team.
Human in control
The AI proposes, your people dispose: drafts are visible, takeover is one
click, and every automated action is logged.
How fast could your team answer?
Bring one week of your inbox — we'll show you.